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| Designation: |
Operations Manager / Loan Processing in Phoenix, AZ |
| Department: |
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Banking, Mortgage |
| Job type: |
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Full time |
| Location: |
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Phoenix, Arizona |
| Salary: |
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Not specified
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| Description: |
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POSITION ON HOLD
Train, motivate and guide team members in all functions of processing and closing. Monitor case loads for accuracy, quality control, underwriting, government guidelines and required verbal communication with customers.
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| Responsibilities: |
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PRIMARY DUTIES AND RESPONSIBILITIES:
Train, motivate and guide team members in all functions of processing and closing, including traditional and automated underwriting requirements and brokered guidelines.
Help train and/or assist other teams as needed.
Monitor case loads for accuracy, quality control, underwriting, government guidelines and required verbal communication with customers. Maintain a minimum pipeline of special interest loans.
Ensure effective communication has been established and is continued with Home Loan Consultants, Branch and Home Office associates.
Meet all monthly/quarterly incentive objectives, to include automated underwriting.
Monitor in-house and brokered accounting records and closing instructions to ensure collection of all fees due and to keep A30 Write-Offs to a minimum.
Follow-up on closed loan documentation to ensure compliance with all Secondary Marketing, Government and Investor demands.
Handle issues with borrowers, sales consultants, and team members.
Interview, test and hire loan processing and closing associates.
Provide coaching and promote a professional team effort.
Conduct new hire orientation, performance planning and reviews, disciplinary actions and terminations.
Maintain a pipeline of loans with an emphasis on customer service, quality, accuracy and efficiency.
Learn and maintain knowledge of different loan programs and corresponding computer system codes.
Create and maintain tracking systems for closing dates, lock-in, revenue collections and funding schedules.
Take loan applications, process and close loans, meet with local government agency officials and title company employees.
Process loans for our borrowers from origination through approval for the various loan programs.
Gather and submit credit report and supporting application (1003) documentation in a timely manner for loan approval.
Attend status meetings and special functions.
Maintain status and information within processing software system. Update codes, status dates and loan information for reporting as needed.
Communicate status in meetings and with other associates as directed by supervisor.
Maintain written status with the borrowers with reference to �needs items� and/or approval conditions to meet the Regulation B notification requirement.
Obtain the sales contracts, escrow instructions, and any documentation regarding upgrades prior to ordering the appraisal for all purchases.
Obtain and follow through on borrower conditions for closing per underwriter/lenders requirements.
Keep communication between borrowers, escrow/title, sales agents, and Home Loan Advisor up-to-date to avoid delays and confusion.
Submit a document ready loan to funding by the prescribed time to accomplish a smooth closing or prepare and transfer closing documents to title (processing centers).
Close approved loans on automated system.
Complete follow-up on closed loans for correct and complete documentation and recording.
Communicate with Operations Manager on training needs and issues.
Remain current with our Broker programs and maintain their forms for submission.
Keep current with investor guideline changes by reading updated bulletins and communicate the same to the Home Loan Advisors and others as needed.
Keep processors current with changes in investor and agency guidelines.
Assist Home Loan Advisors at community previews (or openings) from time to time as needed.
In addition to the above, each Associate will be required to cross train for position(s) within the organization which may, from time to time, be required.
Management reserves the right to change the duties and responsibilities set forth herein at any time.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Five + years of mortgage lending experience
At least one year in a supervisory capacity
May require valid driver's license and transportation
Automated processing and closing experience
Eighteen months of FHA/VA/Conventional loan processing and closing experience
Ability to study independently
Successful completion of Core Curriculum Customer Care Empowerment, Doc Basics, FHA, VA, Self Employed, MortgageWare, Credit Counseling and Compliance or successful completion of Introduction to Mortgage Banking, Mortgage Loan Origination, Processing the Loan, Conventional Loan Processing, Mortgage Loan Underwriting, Underwriting the Self-employed Borrower, Closing, Shipping & Warehousing, Creation & Form of a Mortgage, Residential Secondary Marketing
Current knowledge of closing and title requirements
Current knowledge of loan processing and automated underwriting systems
Current knowledge of FHLMC/FNMA/FHA/VA and industry underwriting guidelines
Current knowledge of self employed borrowers, partnership and corporation tax return analysis
Maintain minimum pipeline of 45-55 loans
CONTACTS:
Regular interaction with homebuilding sales associates, prospective home-buyers, lender representatives and underwriters, escrow and title personnel, credit bureaus and appraisers. Also deals with homebuilding division management as well as mortgage division staff. Visit Sales Offices and Subdivisions as needed.
PHYSICAL REQUIREMENTS:
Requires the ability to operate a personal computer, fax machines, copier, climb stairs, bend, stoop, reach, lift, move and carry materials and supplies weighing 20 pounds or less.
Finger dexterity is required to operate a computer keyboard.
ADDITIONAL REQUIREMENTS:
Interact well with co-workers
Possess positive and professional attitude and represent company in a positive manner
Provide outstanding customer service, work well under pressure and be a team player
Possess excellent oral and written communication skills
Possess excellent interpersonal skills
Must have excellent PC skills, team-building and motivational abilities
Understand and follow posted work rules and procedures
Accept constructive criticism
This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associate.
FLSA STATUS: Exempt
If you fit the above qualifications, then you are the candidate that Best Headhunters is looking for.
Best Headhunters is a team oriented search firm who provides a unique, hands-on caring approach in helping a candidate match their experience with the right job opportunity. There is never a fee to the candidate for our representation. Plus, you will receive the benefit of our extensive experience and our long-term relationships with many of America�s leading insurance companies.
We offer career coaching, and will assist you every step of the way in your goal to advance your career. For additional information on Best Headhunters and our ever-expanding employment opportunities, visit our Web sites at www.bestheadhunters.com or www.bestmortgagejobs.net
We encourage candidates to be pro-active, especially in light of today�s uncertain insurance environment in which mergers and downsizing are a common reality. This underscores the importance of placing your career in the hands of a recruiting firm with your best interests at the core of its daily mission.
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| Key Words: |
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Phoenix, Arizona, AZ, Phoenix mortgage jobs, bank, banking jobs, operations, operations management, manager of operations, mortgage jobs in Phoenix, mortgage banking, loan, conventional mortgage, mortgage, credit denials, underwrite, underwriter, loan processor, mortgage jobs, banking jobs, loan representative, loan closing, headhunters, mortgage headhunters, mortgage recruiters, banking headhunters, banking recruiters, real estate headhunters, real estate recruiters, mortgage job, real estate jobs
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| Contact: |
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Admin |
| Company: |
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BestHeadhunters.com |
| Experience: |
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5 Year(s) |
| Job code: |
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1079 |
| Posted on: |
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08 - 09 - 2010 |
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