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| Designation: |
Vice President Account Management and Client Services in New York City, NY |
| Department: |
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Executive, Insurance |
| Job type: |
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Full time |
| Location: |
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New York City, New York |
| Salary: |
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Not specified
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| Description: |
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FILLED
Your Vice President Account Management and Client Services Experience is Needed!
Provides leadership and direction to the TPA Services and Account Management Team and Product. Provides corporate management and relationships to Insurance Carriers, Brokers and Customers. Establishes and delivers customer service expectations, customer renewal goals (accounts and revenue) and internal support networks that affect overall customer service. Using a network of Customer Service providers meets or exceeds the customer’s expectations while producing a profitable product for the company. Provides overall management for the on line claims management product.
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| Responsibilities: |
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The Essential Job Functions of the Vice President Account Management and Client Services:
Directly manages Client Services, Account Managers, Senior Account Managers, and Advisor Product Director.
Maintains and develops Account Management process establishing effective relationships with Owner/executive contacts, Brokers, Agents and Insurance Consultants to achieve renewal and revenue goals.
Manages and monitors customer renewal negotiations and renewal pricing.
Develops strategies to propose and sell additional services.
Manages the Account Management process; overcomes service and pricing obstacles; and achieves account renewals by developing and implementing customer service Action Plans, both internally and externally.
Continually manages, trains, and supports the Account Management Process to develop and enhance selling and consulting skills.
Is able to use loss cost savings to show company as the industry leader.
Develops and achieves balanced Scorecard strategies.
Manages corporate insurance carrier and customer audits.
Directly manages large, complex customers and carriers.
Manages the corporate working relationship and process with Account Set Up.
Develops and maintains the TAS process.
Assists with account receivables, collections.
Develops and maintains a relationship with customer support departments.
The Requirements of the Vice President Account Management and Client Services:
Bachelors Degree with 10 plus years of industry experience or third party administration.
Account management knowledge and skills.
Strong leadership capability with experience managing a department; solid track record for building effective, motivated teams.
Strong verbal and written communication and presentation skills.
Customer focus and service orientation.
Action-oriented, strategic thinker, organized, and persistent with outstanding consulting, sales and strong negotiating skills.
Ability to communicate with diverse group of personalities both internally and externally.
Understands property and casualty claims and the handling process.
Analytical, planning ability and immediate problem solver.
Ability to understand and manage a revenue and expense budget.
Ability to analyze and interpret loss data in order to identify trends and discuss appropriate corrective action with clients.
Must be conversant with MS Office Suite.
Knowledge and understanding and experience with data management and mining (RMIS systems concepts), metrics, benchmarking and scorecards.
If you fit these specifications, then you are the candidate Best Headhunters is searching for.
Our client offers a competitive salary plus commission based on performance. For additional information, visit our web site at www.bestheadhunters.com or www.bestinsurancejobs.com
Best Headhunters is an executive search firm. Our clients pay all fees related to the search. There is never a fee to the job seeker. We offer complete career coaching with job seekers that are qualified and match the job description and work with you every step of the way to give you the tools you will need to advance your career and increase your value in the workplace. You get instant client feedback, and we will negotiate the best salary and incentive package for you.
Today nothing is permanent. We live in an uncertain job environment with many mergers and downsizing taking place, so you must be pro active!
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| Key Words: |
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headhunters, New York City, NYC, New York, VP, Vice President, client services, Insurance, Account Management, Third Party Administrators, insurance headhunters, insurance recruiters
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| Contact: |
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Admin |
| Company: |
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BestHeadhunters.com |
| Experience: |
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10 Year(s) |
| Job code: |
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1373 |
| Posted on: |
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08 - 09 - 2010 |
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